After You Order

We recommend sharing the order with your purchasing department/accounts payable. Prior to checkout, on the Shipping Details page, there will be a section to enter the email address of the people you want to share your order with. 

They will be able to add the payment method if you choose the "No PO" payment method option along with get email notifications related to the order and access the order on their account.

To add a payment method to an open order, follow these steps: 

1. Log-in to your account
2. Go to the the Open Orders section under Orders & Drafts
3. Locate the order you want to add a payment method for and click “Add Payment Method”

Downloading invoices can be done at your convenience by following these simple steps:

1. Log-in to your Twist Bioscience account by clicking here. 

2. On the left hand side of the page, click on Account

3. Under Account, select Invoices

4. You will see a list of all of the invoices for your prior orders. Clicking on the Invoice number will allow you to download the invoice

Invoices can also be found by clicking on Past Orders under Orders & Drafts.  Select an order and then choose the invoice tab:

You can find this information within the shipping collaterals in your account.

• Click on Orders & Drafts from the left side of your eCommerce account
• Click on Past Orders
• Select the order from the available options 

Under Shipping and Payment, you will see a button labeled "Download shipment content." 

This will download a CSV file with the sequences in your order.  If you encounter any issues, please contact customersupport@twistbioscience.com.

To track an open order, follow these steps: 

1. Log-in to your account
2. Go to the the Open Orders section under Orders & Drafts
3. Locate the order 
4. Click on “View order details”. This will show you the progress of the order. 

*Email notifications are also sent once the order moves between the different stages (i.e. when an order is started, when a shipment is on it’s way). 

We recommend sharing the order with your purchasing department/accounts payable. Prior to checkout, on the Shipping Details page, there will be a section to enter the email address of the people you want to share your order with. 

They will be able to add the payment method if you choose the "No PO" payment method option along with get email notifications related to the order and access the order on their account.

To add a payment method to an open order, follow these steps: 

1. Log-in to your account
2. Go to the the Open Orders section under Orders & Drafts
3. Locate the order you want to add a payment method for and click “Add Payment Method”

Downloading invoices can be done at your convenience by following these simple steps:

1. Log-in to your Twist Bioscience account by clicking here. 

2. On the left hand side of the page, click on Account

3. Under Account, select Invoices

4. You will see a list of all of the invoices for your prior orders. Clicking on the Invoice number will allow you to download the invoice

Invoices can also be found by clicking on Past Orders under Orders & Drafts.  Select an order and then choose the invoice tab:

You can find this information within the shipping collaterals in your account.

• Click on Orders & Drafts from the left side of your eCommerce account
• Click on Past Orders
• Select the order from the available options 

Under Shipping and Payment, you will see a button labeled "Download shipment content." 

This will download a CSV file with the sequences in your order.  If you encounter any issues, please contact customersupport@twistbioscience.com.

To track an open order, follow these steps: 

1. Log-in to your account
2. Go to the the Open Orders section under Orders & Drafts
3. Locate the order 
4. Click on “View order details”. This will show you the progress of the order. 

*Email notifications are also sent once the order moves between the different stages (i.e. when an order is started, when a shipment is on it’s way).