Each Qualifying Order receives only the gift for the highest tier it reaches. Gift values are approximate. Images of gifts in promotional materials are for illustration only, and the actual item may differ.
8. How to Redeem
8.1 To claim a gift, the participant must submit the Twist order number (format Q-#####) of the Qualifying Order through the official online redemption form at https://www.twistbioscience.com/promo/winter2026 no later than 11:59 p.m. PST on January 22, 2027.
8.2 The participant may redeem the Promotion only once per individual and per Qualifying Order. Twist will decline any additional submissions.
8.3 Twist will check each submission against its order records. Submissions that are incomplete, late, illegible, or that do not match a Qualifying Order are void.
9. Fulfilment
9.1 Once Twist validates a submission, it will ship the gift to the shipping address on the Qualifying Order, or to another address in the same country that the participant provides on the redemption form.
9.2 Gifts may take up to eight (8) weeks to arrive after the end of the Promotion Period.
9.3 The gift is non-transferable. No design requests, returns, exchanges, or cash alternatives are permitted.
10. Availability and Substitution
10.1 Gifts are available while supplies last. Twist may substitute any gift with an item of equal or greater value, at its sole discretion.
10.2 If promotional supplies run out during the Promotion Period, Twist will post a notice on the Promotion page and offer a substitute gift of equal or greater value at the end of the Promotion on notice. Qualifying Orders placed before such notice is posted remain eligible.
11. Cancelled and Refunded Orders
11.1 An order is not eligible if it is cancelled, refunded, or withdrawn, in whole or in part, before the gift ships.
11.2 If a partial cancellation or refund brings an order’s net value below the threshold for the tier originally earned, Twist may provide the gift for the lower tier, or no gift if the order falls below US $1,000.
11.3 If a Qualifying Order is cancelled or refunded after the gift has shipped, Twist may require the participant to return the gift or may invoice the participant for its approximate retail value.
12. Taxes
The participant is solely responsible for determining how any gift received is treated for tax purposes, and for any reporting obligations or tax liability that results.
13. No Combination
This Promotion cannot be combined with any other Twist discount, offer, or promotion, unless Twist expressly states otherwise in writing.
14. Third-Party Trademarks
All third-party product names and trademarks referred to in connection with the Promotion belong to their respective owners. Those owners do not sponsor, endorse, or have any affiliation with this Promotion.
15. Personal Data
Twist will process personal data submitted through the redemption form only to administer the Promotion, verify eligibility, and deliver gifts, and in accordance with the Twist Privacy Notice at https://www.twistbioscience.com/privacy-policy. Participants may exercise their data protection rights as described in that notice.
16. Twist’s Rights
16.1 Twist may modify, suspend, or terminate the Promotion at any time if fraud, technical failure, a change in law, or any other circumstance beyond Twist’s reasonable control affects the proper administration of the Promotion.
16.2 Twist may disqualify any participant who submits false information, breaches the warranty in Section 5, or otherwise fails to comply with these Terms and Conditions.
16.3 Twist’s decisions on all matters relating to the Promotion are final.
17. Limitation of Liability
To the fullest extent permitted by applicable law, Twist is not liable for any loss or damage arising from participation in the Promotion or from the receipt or use of any gift, except liability that cannot be excluded by law. Gifts are provided with only those warranties, if any, that the manufacturer supplies.
18. Void Where Prohibited
The Promotion is void where prohibited, licensed, or restricted by any applicable law or regulation, or by any agency, institutional, or employer policy.
19. Governing Law
These Terms and Conditions are governed by the laws of USA. This choice of law does not deprive any participant of protections under mandatory local law.