Customer service
Ensuring you get what you need from Twist, hassle-free. Start a chat or email them now.
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We're committed to providing you ongoing support through our teams of scientific experts. Our teams will help you work through your questions with deep knowledge of our products and work alongside you in your application development across the life sciences.
Get connected with the right experts
Ensuring you get what you need from Twist, hassle-free. Start a chat or email them now.
Combining product and bench expertise to provide advice and help with troubleshooting.
Offering application-specific consultation, including on-site training and wet-lab support.
Expert technical support and assay design for NGS target enrichment applications.
Let them do it: optimize assays, perform validation, run proof of concept studies, and more!
Strategic partners in the development of new and custom products and solutions.
We believe we have a responsibility to act truly partnered to society and to continuously share actions to act responsibly in our work. Twist Bioscience’s foundation empowers and funds programs that support the military and people with disabilities. Read our DNA Corporate Responsibility Report.
Our high standards of quality are met with bold ambition. Check out our Quality Policy , our Return Policy , and our Satisfaction Policy , providing you peace of mind when you need it the most.
Ethical research is everyone's responsibility, and we believe that our investments in biosecurity are critical to helping maintain safe access to synthetic DNA for all scientists. Read about the Seven Pillars of Biosecurity we abide by every day.
Further, Twist Bioscience attests that the company adheres to all requirements in the U.S. Office of Science and Technology Policy (OSTP) Framework for Nucleic Acid Synthesis Screening.
The protection of intellectual property is also of paramount importance to us. We are ISO 27001:2022 certified, meeting international standards related to information security management.
Our products are all manufactured at our headquarters in California and Oregon, and we will never share your sequences with anyone.
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