Your Questions, Our DNA
We're committed to providing you with exceptional support through our global teams of specialized experts.
Customer Service
Ensuring you get what you need from Twist, hassle-free. Start a chat or email them now.
Technical Support
Combining product and bench expertise to provide advice and help with troubleshooting.
Field Applications
Offering application-specific consultation, including on-site training and wet-lab support.
Bioinformatics Applications
Expert technical support and assay design for NGS target enrichment applications.
Applications Lab
Let them do it: optimize assays, perform validation, run proof of concept studies, and more!
Emerging Applications
Strategic partners in the development of new and custom products and solutions.
Planet Earth, Our DNA
We believe we have a responsibility to contribute positively to society, and to minimize the impact we have on our planet along the way. Twist continues to implement improvements and evolve programs that support this ethos. See the latest in our 2024 Corporate Responsibility Report.
Your Standards, Our DNA
As fellow scientists, we understand that high quality results start with high quality inputs. Check out our Quality Policy, our Return Policy, and our Satisfaction Policy, providing you peace of mind when you need it the most.
Your Trust, Our DNA
Ethical research is everyone's responsibility, and we believe that our investments in biosecurity are critical to helping maintain safe access to synthetic DNA for all scientists. Read about the Seven Pillars of Biosecurity we abide by every day.
Further, Twist Bioscience attests that the company adheres to all requirements in the U.S. Office of Science and Technology Policy (OSTP) Framework for Nucleic Acid Synthesis Screening.
Your Intellectual Property, Our DNA
The protection of intellectual property is also of paramount importance to us. We are ISO 27001:2022 certified, meeting international standards related to information security management.
Our products are all manufactured at our headquarters in California and Oregon, and we will never share your sequences with anyone.
