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Twist Concierge is a complimentary service designed to make ordering from Twist simple and hassle-free.
Just submit your sequences, and a Twist technical specialist will review your request, configure your order, prepare a quote, and guide you through the next steps quickly and accurately.
Whether you're placing your first order or managing a complex project, Twist Concierge provides personalized support for every researcher and every project.
Not a chatbot. Not automation. A PhD-level scientist reviews your request.
Designed for complex or unfamiliar ordering scenarios that benefit from expert guidance.
Get answers and confirmation faster than navigating self-guided ordering.
Seamlessly integrated directly into Twist's established workflow and systems.
Human expertise, at your service.
Contact Concierge
I have had a very positive experience working with the commercial team at Twist, who have supported me with both commercial and technical queries related to order design and overall strategy. While the online platform is highly user-friendly and intuitive, I recently benefited from the support of the Technical DNA Concierge team. This service provided valuable human interaction to review and refine a more complex order and design strategy. The entire process was seamless and efficient, and delivery was impressively fast—even over the holiday period. I anticipate that Twist’s services will continue to accelerate and facilitate my research moving forward.
A simple, straightforward process designed to save you time.
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Twist Concierge helps prepare and place your order—it does not replace experimental design or lab work.
You’ll work with a Twist technical specialist who supports the ordering process and ensures your request moves forward smoothly.
For any enquiries or to place an order, please contact the Twist Concierge team at concierge@twistbioscience.com
Twist Bioscience HQ
681 Gateway Blvd
South San Francisco, CA 94080
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Variant Libraries
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