General

The turnaround time for onboarding is 10-15 business days from the start of onboarding (not from when we receive the vector).  We will assign a start date once we receive both the vector aliquot and the completed vector onboarding form.  

If unanticipated issues are discovered during the onboarding process, Customer Support will notify you immediately and provide a revised completion date for onboarding.

You can find the pricing info for on-boarding custom vectors on our website under your account.

If you need to contact your Account Manager regarding pricing, their contact information is available in eCommerce under Account.

Please contact customersupport@twistbioscience.com.

Twist Vectors (sequences and maps) can be found on your Account Page under "My Vectors:" 

Vector DNA should be resuspended in nuclease-free Tris-EDTA (TE) buffer, pH 8.0 or 10 mM Tris-HCl, pH 8.0. We do not recommend resuspension in water.

The turnaround time for onboarding is 10-15 business days from the start of onboarding (not from when we receive the vector).  We will assign a start date once we receive both the vector aliquot and the completed vector onboarding form.  

If unanticipated issues are discovered during the onboarding process, Customer Support will notify you immediately and provide a revised completion date for onboarding.

You can find the pricing info for on-boarding custom vectors on our website under your account.

If you need to contact your Account Manager regarding pricing, their contact information is available in eCommerce under Account.

Please contact customersupport@twistbioscience.com.

Twist Vectors (sequences and maps) can be found on your Account Page under "My Vectors:" 

Vector DNA should be resuspended in nuclease-free Tris-EDTA (TE) buffer, pH 8.0 or 10 mM Tris-HCl, pH 8.0. We do not recommend resuspension in water.