What if my Express Genes do not ship on-time or I am not satisfied with my Express Genes order?

Twist is committed to providing the best experience possible. In the event Express Genes are delivered late, the Express service fee will be discounted 100% and you will be invoiced at the Standard Clonal Gene price. Terms and conditions for the policy are here.

Additionally, we stand behind Express Genes with our Twist Satisfaction Policy. In the event that you are not satisfied with your Express Genes, please notify us within thirty (30) days of order placement.

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